Little Otter Shop FAQ's
Frequently Asked Questions
Holiday Information
Prime Members: to shop our Amazon store click here
Tip: While we do not guarantee a delivery window, order by December 7th for best chances at receiving before December 24th.
Store Hours: We will be operating Monday- Friday from 9am-5pm. During the holidays please give 48 hours to respond to your email we will answer emails in the order we receive them. If you have a question outside or our regular business days, we will do our best to accommodate your request on our next business day.
How it works: The team does its best to pick, pack, and ship your order quickly. Orders placed before 12pm EST will being to process the same business day orders placed after 12 pm EST will start to process on the next business day. Most orders take 12-24 hours to process. Once your order has processed, the team will pick, pack and ship your order. Most orders leave our warehouse in 1-2 business days after your order has processed. Usually, it takes around 3-7 business days for your order to arrive to its final destination. During the holiday season there can be delays due to circumstances beyond our control. Please be patient as we do our best to accommodate your requests.
Order Cancellations and Modifications: We cannot cancel or modify any order once it has been placed. This includes updates to address, name, gift note, or payment information.
Holiday Returns: Orders placed after November 23 will have till February 2nd to return your order. Refunds will be returned to the original form of payment. We release the funds immediately but it can take 1-2 business days for your bank to post the refund to your account.
Store Hours: We are eager to serve you Monday through Friday during business hours from 9am-5pm PST. We acknowledge that orders come in at all hours, but we are a small team. Please allow up to 48 hours for responses to emails. We appreciate your patience and support as we work to serve you as best as possible!
For Parents: These cards are intentionally very simple and shouldn’t take much time. Use them at the breakfast table to help your little one get centered for the day. Take them with you to the park and practice the more active exercises. Try them during quiet times to help calm them down. Make them your own.
For Teachers: Many teachers enjoy using the cards as a way to kick-off their morning routines with kids. Whether it be circle time or your daily check-ins, these cards serve as nice prompts to jump start the day. Alternatively, we’ve also heard of teachers using them to conclude the class and help students wind down and reflect. Whatever works best for you! Please check out our free educational materials. Click here to view our existing resources.
Age Range: While we designed the cards for little ones in mind (ages 3-7), we’ve received great feedback from “older kids” (and parents!) who’ve found them very helpful. The practices of mindfulness are intentionally simple so they really do work for most age ranges. If you’re looking for a simple introduction, these will work well for you and your child through your journey into social emotional learning.
School Discounts: If you are an educator or a teacher, please reach out to us directly about our educational rates for both small and large orders.
Free shipping is applied to US orders of $50 or more shipped to a single U.S. address, after promotions and discounts are applied.
International Shipping: Right now, we offer domestic shipping in the US and Canada. If you’re looking to purchase 20 decks or more, please reach out to us directly at content@littleotterhealth.com
Order Changes: We are a tiny but mighty team. Our warehouse works quickly and efficiently to ensure orders are shipped out as soon as possible. Because we are busy working on getting your order out as fast as we can, we are unable to accommodate order cancellations or order modifications including address changes, retroactive discounts, and billing changes once an order has been placed. For orders that require a reshipment due to an incorrect address, the Customer will be invoiced for the cost of shipping prior to a new order being mailed out. No Exceptions.
Lost/Stolen Orders: Little Otter is more than willing to ship out 1 replacement order free of charge. If a second replacement order is required, the customer will be responsible for shipping fees related to reshipment. Unfortunately, we are unable to support a third replacement order at this time. You have 30 days from the date your order was delivered to submit a claim. No Exceptions.
For more questions regarding this policy please send us an email at content@littleotterhealth.com
Holiday Return Policy: During the holiday season, orders that are purchased between November 1, 2022- Dec 25, 2022 will have until February 1, 2023 to return orders for a full refund of the purchase price not including shipping. Please reach out to content@littleotterhealth.com to start the return process.
Wholesale Orders: We love working with local shops, schools, organizations and studios to distribute our cards more broadly within your communities. If you’re interested in purchasing 20 units or more, please reach out to us directly at content@littleotterhealth.com
We are also available on Faire!
Toxic Chemicals & Dyes: All of our products have undergone testing by the CDC and Child Safety Protection. Our cards are colored with ink and printed on a glossy oil varnish that is both child-friendly and eco-friendly.
Store Currency: Please note that our online store collects payment in U.S. Dollar's. We are actively looking for solutions to charge in Canadian Dollars for our awesome friends up north. We are unable to cancel or modify orders due to currency conversions. No Exceptions.
Returned to Sender Orders
Our awesome carrier partners work diligently to ensure your order arrives as quickly as possible. After consecutive failed delivery attempts, orders will be returned to our warehouse. We are more than happy to ship out a new order. The customer will be responsible for the full cost of reshipping. Thank you for your understanding. Please contact content@littleotterhealth.com with any questions or concerns.
Some Useful Tips
We would hate for you not to receive your order. Here are some tips to ensure that you receive your order without experiencing delays.
- Please make sure that the shipping address is correct as we are unable to redirect or modify your shipping address once an order has been placed. Orders that are returned to sender will be invoiced for the cost of reshipping the order.
- Security is important to us. Please ensure that you are using the correct payment method. If using third party payment sometimes payment information for multiple people is housed under one account. We are unable to update payment information once payment has been accepted.
- Please note that your order total will be calculated in US dollars. We are unable to calculate order totals in other currencies at this time.
- Please note that it may take 3-7 business days for domestic order to arrive.
- If you are shipping to an address that has mail rooms, mail lockers, concierge. Please keep checking in on your tracking information to stay up to date with expected delivery dates to avoid any lost or stolen packages.
Returns can be requested within 14 days of receiving your order. Refunds will be issued after orders have been inspected and checked to make sure items meet our return requirements. Please contact content@littleotterhealth.com to request assistance with a return.
To view our return policy please click the link below.
Canada Shipping
Frequently Asked Questions
Shipping: Your orders are shipped out of a Shipbob warehouse located in Brampton, Ontario, Canada. Orders go out via Canada Post, but at times other carriers such as FedEx, DHL, and UPS may be used for areas outside of major cities.
How it Works: Once we receive your order, the shipping team will pack and ship your order. Orders typically ship out the next business day, but this can take longer during peak season. We will keep you updated with a confirmation email including your tracking information as soon as your order ships out of the warehouse.
How long will it take: You can expect your order to arrive in 3-7 business days after it leaves the warehouse. During peak seasons from November through December, please allow 5-10 business days for your order to arrive.
Please keep in mind that shipping timeframes are only estimates. Shipments to areas outside of major cities may take an extra couple of days. Seasonality and Holidays can also impact shipping timeframes. We work with awesome carriers like @Canada Post , @Dhl_global , @Fedex , and @UPS to get your orders out to you as quickly as possible- but shipping is complicated, and the ongoing pandemic has continued to be a problem. We appreciate your patience and understanding.
Order Modifications: We are a tiny but mighty team. Our warehouse works quickly and efficiently to ensure orders are shipped out as soon as possible. Because we are busy working on getting your order out as fast as we can, we are unable to accommodate order cancellations or order modifications including address changes once an order has been placed. Customers will be invoiced for the cost of shipping on reshipments. No Exceptions.
Store Currency: Please note that our online store collects payment in U.S. Dollar's. We are actively looking for solutions to charge in Canadian Dollars for our awesome friends up north. We are unable to cancel or modify orders due to currency conversions. No Exceptions.
Returned to Sender Orders
Our awesome carrier partners work diligently to ensure your order arrives as quickly as possible. After consecutive failed delivery attempts, orders will be returned to our warehouse. We are more than happy to ship out a new order. The customer will be responsible for the full cost of reshipping. Thank you for your understanding. Please contact content@littleotterhealth.com with any questions or concerns.
Canadian Return Policy
Unfortunately at this time we are unable to accept ANY returns within Canada. The warehouse we work with currently does not support returns. We are actively looking for a solution to this problem. At this time we have to keep our policy in Canada until we can find a sustainable solution.
We understand that this can be a major inconvenience. Please reach out to us at content@littleotterhealth.com for any order or return related questions.
Some Useful Tips
We would hate for you not to receive your order. Here are some tips to ensure that you receive your order without experiencing delays.
- Please make sure that the shipping address is correct as we are unable to redirect or modify your shipping address once an order has been placed. Orders that are returned to sender will be invoiced for the cost of reshipping the order.
- Security is important to us. Please ensure that you are using the correct payment method. If using third party payment sometimes payment information for multiple people is housed under one account. We are unable to update payment information once payment has been accepted.
- Please note that your order total will be calculated in US dollars. We are unable to calculate order totals in other currencies at this time.
- Please note that it may take 3-7 business days for domestic order to arrive.
- If you are shipping to an address that has mail rooms, mail lockers, concierge. Please keep checking in on your tracking information to stay up to date with expected delivery dates to avoid any lost or stolen packages.