Order Modifications & Returns
Order Modification Policy
Updated June 21, 2021
Order Modifications and Order Cancellations
We are a tiny but mighty team. Our warehouse works quickly and efficiently to ensure orders are shipped out as soon as possible. Because we are busy working on getting your order out as fast as we can, we are unable to accommodate order cancellations or order modifications including address changes once an order has been placed. No Exceptions.
Some Useful Tips
We would hate for you not to receive your order. Here are some tips to ensure that you receive your order without experiencing delays.
- Please make sure that the shipping address is correct as we are unable to redirect or modify your shipping address once an order has been placed.
- Security is important to us. Please ensure that you are using the correct payment method. If using third party payment sometimes payment information for multiple people is housed under one account. We are unable to update payment information once payment has been accepted.
- If you are shipping to an address that has mail rooms, mail lockers, concierge. Please keep checking in on your tracking information to stay up to date with expected delivery dates to avoid any lost or stolen packages.
Returns can be requested within 14 days of receiving your order. Refunds will be issued after orders have been inspected and checked to make sure items meet our return requirements. Please contact firstname.lastname@example.org to request assistance with a return.
- We do not make price adjustments on any past or future orders.
- We do not honor sale prices for items if the sale has ended.
- We do not offer price adjustments for forgotten discount codes. Please feel free to use the discount code on your next purchase from Little Renegades.
- We do not offer price adjustments due to currency conversions.
Little Renegades Return Policy
Here at Little Renegades we understand that sometimes the path to mindfulness is different for everyone.
If you’re looking to return your order for whatever reason, we're here and happy to help! We offer returns within 14 days of receiving your order. You can return your product for a refund minus the cost of shipping to the original payment method. Please contact email@example.com for assistance processing your return.
Kindly note the following exceptions to our return policy:
- Discounted items are final and cannot be returned or exchanged.
- For sanitary purposes Kids Yoga Mats are FINAL SALE; no exceptions
- Returned items must be returned in original packaging
- Returned items must have no visible signs of wear or use
All Canadian orders are final sale. Unfortunately, we are unable to offer Canadian returns at this time. If your Canadian order arrived damaged or if it has not arrived. Please contact firstname.lastname@example.org for further assistance.
We are unable to offer exchanges, but you are more than welcome to request a return within 14 days for a refund and place a separate order if you wish to exchange.
Refunds will be issued after your return is received and inspected. Refunds take 1-2 business days to appear on your bank statement. You will be notified via email when your refund has been processed.
Since we are a small business and offer flat rate shipping to ensure orders arrive at their destination in a timely manner that is equal in price for all customers it is not sustainable for us to offer return shipping at no additional cost. Customers are responsible for paying for the shipping costs associated with returning your order. Depending where you live, the time it may take for your returned product to reach our warehouse may vary. If you are returning items over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned items. Shipping Labels can be purchased by emailing email@example.com. You have 14 days from the day your order arrives to request and send your return.
Returned to Sender Orders
Our awesome carrier partners work diligently to ensure your order arrives as quickly as possible. After consecutive failed delivery attempts, orders will be returned to our warehouse. We are more than happy to ship out a new order. The customer will be responsible for the full cost of reshipping. Thank you for your understanding. Please contact firstname.lastname@example.org with any questions or concerns.
While we strive to ensure our orders arrive on time and in perfect condition. Sometimes things can go wrong during the hustle and bustle of shipping. If your order arrived damaged please email photo proof to email@example.com within 14 days of your order's arrival. We are more than happy to send out a replacement order. For lost orders please contact firstname.lastname@example.org for assistance.
Lost/Stolen Orders: During these trying times there has been an increase in online ordering. We also acknowledge that lost/stolen packages have also increased. Little Renegades is more than willing to ship out 1 replacement order free of charge. If a second replacement order is required, the customer will be responsible for shipping fees related to reshipment. Unfortunately, we are unable to support a third replacement order at this time. You have 30 days from the date your order was delivered to submit a claim. No Exceptions. For more questions regarding this policy please send us an email at email@example.com
- Creating your return will require a printer
- You may request to return your order for a refund minus the cost of shipping within 14 days of your order's arrival. 3. Sale Items are final sale
- All returned items must be returned in their original packaging and in good condition.
- Returns will not be accepted for items which do not include all original packaging
- Refunds can take up to 5-7 business days from the day we receive your return. We will refund your return minus the cost of shipping using your original form of payment only. You will be notified via email when the refund has been processed. Please note that your bank or payment method may require additional time to process the transaction and credit your account
- We hold the right to deny refunds if the returned order does not meet the return policy requirements. If this occurs, you will be liable for shipping the item back to you.
- We are unable to offer Canadian returns at this time.