Frequently Asked Questions

For additional questions or requests, please email us at hello@littlerenegades.com

HOLIDAY SHIPPING NOTE: We are thrilled that you are interested in our resources this holiday season. If you would like your order to arrive in time for the holiday's please place your order no later than December 10th, 2021. Please note that we cannot guarantee the arrival of your order. Most orders take between 5-7 business days to arrive please allow 7-14 business days for international shipping from US to Canada.

Retail Partner List: Please follow the link below for a list of our current retail partners. Retail Partner List 

For Parents: These cards are intentionally very simple and shouldn’t take much time. Use them at the breakfast table to help your little one get centered for the day. Take them with you to the park and practice the more active exercises. Try them during quiet times to help calm them down. Make them your own. 

For Teachers: Many teachers enjoy using the cards as a way to kick-off their morning routines with kids. Whether it be circle time or your daily check-ins, these cards serve as nice prompts to jump start the day. Alternatively, we’ve also heard of teachers using them to conclude the class and help students wind down and reflect. Whatever works best for you!

Age RangeWhile we designed the cards for little ones in mind (ages 3-7), we’ve received great feedback from “older kids” (and parents!) who’ve found them very helpful. The practices of mindfulness are intentionally simple so they really do work for most age ranges. If you’re looking for a simple introduction, these will work well. 

School Discounts: If you are an educator or a teacher, please reach out to us directly about our educational rates for both small and large orders.  

International Shipping: Right now, we offer domestic shipping in the US and Canada. If you’re looking to purchase 20 decks or more, please reach out to us directly at hello@littlerenegades.com.

Wholesale Orders: We love working with local shops, schools, and studios to distribute our cards more broadly within your communities. If you’re interested in purchasing 20 units or more, please reach out to us directly at hello@littlerenegades.com.

Toxic Chemicals & Dyes: All of our products have undergone testing by the CDC and Child Safety Protection. Our cards are colored with ink and printed on a glossy oil varnish that both child-friendly and eco-friendly. Our mats are free sourced from sustainable materials and printed by laser. 

Our Sustainability Promise: We believe in showing kids a pathway towards a more conscious world. This includes how we design, produce, and ship our products that are safe for our kids and our planet. Because of this, we've removed all plastic wrap from our products. Our mats and our card decks are now protected by recycled cardboard wrappers to ensure we're doing our part to eliminate unnecessary plastic waste. And a better world for all!

Store Hours: We are eager to serve you Monday through Friday during business hours from 8am-5pm PST. We acknowledge that orders come in at all hours, but we are a small team of 2. Please allow up to 24 hours for responses to emails. We appreciate your patience and support as we work to serve you as best as possible!

Store Currency: Please note that our online store collects payment in U.S. Dollar's. We are actively looking for solutions to charge in Canadian Dollars for our awesome friends up north. We are unable to cancel or modify orders due to currency conversions. No Exceptions. 

Order Changes: We are a tiny but mighty team. Our warehouse works quickly and efficiently to ensure orders are shipped out as soon as possible. Because we are busy working on getting your order out as fast as we can, we are unable to accommodate order cancellations or order modifications including address changes once an order has been placed. Customers will be invoiced for the cost of shipping on reshipments. No Exceptions. 

Lost/Stolen Orders: During these trying times there has been an increase in online ordering. We also acknowledge that lost/stolen packages have also increased. Little Renegades is more than willing to ship out 1 replacement order free of charge. If a second replacement order is required, the customer will be responsible for shipping fees related to reshipment. Unfortunately, we are unable to support a third replacement order at this time. You have 30 days from the date your order was delivered to submit a claim. No Exceptions. For more questions regarding this policy please send us an email at info@littlerenegades.com .

Returned to Sender Orders

Our awesome carrier partners work diligently to ensure your order arrives as quickly as possible. After consecutive failed delivery attempts, orders will be returned to our warehouse. We are more than happy to ship out a new order. The customer will be responsible for the full cost of reshipping. Thank you for your understanding. Please contact info@littlerenegades.com with any questions or concerns.

Some Useful Tips 

We would hate for you not to receive your order. Here are some tips to ensure that you receive your order without experiencing delays. 

  • Please make sure that the shipping address is correct as we are unable to redirect or modify your shipping address once an order has been placed. Orders that are returned to sender will be invoiced for the cost of reshipping the order.
  • Security is important to us. Please ensure that you are using the correct payment method. If using third party payment sometimes payment information for multiple people is housed under one account. We are unable to update payment information once payment has been accepted.
  • Please note that your order total will be calculated in US dollars. We are unable to calculate order totals in other currencies at this time. 
  • Please note that it may take 3-7 business days for domestic order to arrive. 
  • If you are shipping to an address that has mail rooms, mail lockers, concierge. Please keep checking in on your tracking information to stay up to date with expected delivery dates to avoid any lost or stolen packages.

Returns can be requested within 14 days of receiving your order. Refunds will be issued after orders have been inspected and checked to make sure items meet our return requirements. Please contact info@littlerenegades.com to request assistance with a return. 

To view our return policy please click the link  below. 

Refund Policy

CANADIAN FAQ's

Shipping: Your orders are shipped out of a Shipbob warehouse located in Ottawa, Canada. Orders usually go out via Canada Post, but at times other carriers such as FedEx, DHL, and UPS may be used for areas outside of major cities. 

 

How it Works: Once we receive your order, the shipping team will pack and ship your order. Orders typically ship out the next business day, but this can take longer during really busy times. We’ll keep you updated with a confirmation email including your tracking information as soon as your order ships out of the warehouse. 


 How long will it take: You can expect your order to arrive in 3-7 business days after it leaves the warehouse. 

** Please keep in mind that shipping timeframes are only estimates. Shipments to areas outside of major cities may take an extra couple of days. Seasonality and Holidays can also impact shipping timeframes. We work with awesome carriers like @Canada Post , @Dhl_global , @Fedex , and @UPS to get your orders out to you as quickly as possible- but shipping is complicated,  and the ongoing pandemic has continued to be a problem. We appreciate your patience and understanding. 

Order Changes: We are a tiny but mighty team. Our warehouse works quickly and efficiently to ensure orders are shipped out as soon as possible. Because we are busy working on getting your order out as fast as we can, we are unable to accommodate order cancellations or order modifications including address changes once an order has been placed. Customers will be invoiced for the cost of shipping on reshipments. No Exceptions.

Store Currency: Please note that our online store collects payment in U.S. Dollar's. We are actively looking for solutions to charge in Canadian Dollars for our awesome friends up north. We are unable to cancel or modify orders due to currency conversions. No Exceptions. 

Returned to Sender Orders

Our awesome carrier partners work diligently to ensure your order arrives as quickly as possible. After consecutive failed delivery attempts, orders will be returned to our warehouse. We are more than happy to ship out a new order. The customer will be responsible for the full cost of reshipping. Thank you for your understanding. Please contact info@littlerenegades.com with any questions or concerns.

Canadian Return Policy 

Unfortunately at this time we are unable to accept ANY returns within Canada. The warehouse we work with currently does not support returns. We are actively looking for a solution to this problem. At this time we have to keep our policy in Canada until we can find a sustainable solution.

We understand that this can be a major inconvenience. Please reach out to us at info@littlerenegades.com for any order or return related questions.

 

Some Useful Tips 

We would hate for you not to receive your order. Here are some tips to ensure that you receive your order without experiencing delays. 

  • Please make sure that the shipping address is correct as we are unable to redirect or modify your shipping address once an order has been placed. Orders that are returned to sender will be invoiced for the cost of reshipping the order.
  • Security is important to us. Please ensure that you are using the correct payment method. If using third party payment sometimes payment information for multiple people is housed under one account. We are unable to update payment information once payment has been accepted.
  • Please note that your order total will be calculated in US dollars. We are unable to calculate order totals in other currencies at this time. 
  • Please note that it may take 3-7 business days for domestic order to arrive. 
  • If you are shipping to an address that has mail rooms, mail lockers, concierge. Please keep checking in on your tracking information to stay up to date with expected delivery dates to avoid any lost or stolen packages.


 

 

Availability